Return Policy Page

Return & Refund Policy – PickBell

At PickBell, we want you to be completely satisfied with your purchase. If you are not happy with an item, our Return & Refund Policy ensures a simple and transparent process.

1. Eligibility for Returns

• Items must be returned within 7 days of delivery.
• Products should be unused, in original packaging, and in the same condition as received.
• Some products, such as personalized or perishable items, may not be eligible for return. These will be clearly mentioned on the product page.

2. How to Initiate a Return

• Contact our customer support team via email, phone, or live chat.
• Provide your order number, product name, and reason for return.
• Our team will guide you with the next steps, including return approval and pick-up instructions if applicable.

3. Refunds & Replacements

• Once the returned item is received and inspected, refunds or replacements will be processed within 5–7 business days.
• Refunds will be credited to the original payment method.
• In case of replacements, the new product will be shipped at no extra cost.

4. Damaged or Wrong Items

If you receive a damaged, defective, or wrong item, contact us immediately. We will arrange for a replacement or refund at no extra cost. Please do not use the product in such cases to qualify for a full refund.

5. Shipping Charges

• Return shipping costs are generally borne by PickBell if the return is due to our error (wrong item, damaged product, defective product).
• For returns due to personal reasons (change of mind, wrong size selection), the customer may be responsible for return shipping charges.

6. Contact Us

For any return or refund requests, reach out to our support team:

• Email: support@pickbell.com
• Phone: +880 9649119911